RETURNS AND EXCHANGES
If you are not completely satisfied with your purchase, simply return the item within 30 days of receipt for exchange (if available) or a refund of the purchase price (less shipping). Return the item in the original packing materials with a copy of the packing slip or invoice. The entire item, in its original condition, must be returned in order for us to exchange it or issue a refund. Returns and exchanges are not permitted on carving stone due to the unique natural characteristics of the stone. As with all natural materials there is some variation to be expected. Mother Nature controls what is inside the stone and the stone you receive will be different than pictured.
If requesting an exchange, any difference in price will either be credited or charged to your credit card. Returns due to error on our part or due to the item being defective will be given full credit. Or, should you choose so, the replacement item will be shipped to you at no charge. In order to process the return, you must provide us with your:
- Phone Number
- Item No.
- Order No.
- Original Method of Payment
- Reason for the Return
- Whether you wish a replacement or refund
Ship the item(s) to: Vincentaa™️ No.466 Zhongshan St. Shijiazhuang, Hebei, China 050000. Ship the package back via the Carrier of your choice. Insure the package in case of loss or damage during its return shipment. Save your shipping receipt until you receive your refund or replacement. Credits will be applied and/or replacements shipped as soon as your return is processed. Please note, credits may take up to two billing cycles to appear on your credit card statement.